About this policy
This policy explains how JL Parmy's manages personal information collected through this website and during enquiries. We aim to handle personal information consistently with applicable Australian privacy requirements.
Information we collect
When you submit a catering enquiry, we collect the details you provide, including your name, email address, phone number, event type, event date, guest numbers, suburb or town, and any event or dietary details entered in the form.
Our website and service providers may also record limited technical information such as browser type, IP address, request time, and security or error logs needed to operate and protect the site.
How we use your information
We use personal information to prepare a rough catering estimate, respond by phone or email, confirm availability, plan menus and service details, provide requested services, keep necessary business records, and maintain the security and reliability of the website.
Submitting the form does not create a confirmed booking. We will contact you to work through availability and a final quote.
Sharing and service providers
We may share information with trusted providers that help us operate the website, host its infrastructure, deliver enquiry emails, or support our business. They receive only the information needed to provide those services. We may also disclose information where required or authorised by law.
Some technology providers may process or store information outside Australia, including in the United States or other locations where their infrastructure operates. Their own privacy and security terms also apply.
Storage, retention and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. No online system is completely risk free, so please avoid including unnecessary sensitive information in the enquiry form.
We keep enquiry information only for as long as it is reasonably needed to respond, provide services, maintain business records, resolve disputes, or meet legal obligations. Information that is no longer required may be deleted or de-identified.
Access, correction and complaints
You can ask what personal information we hold about you, request a correction, ask us to delete information where appropriate, or raise a privacy concern. We may need to confirm your identity before acting on a request.
Email info@jlparmys.com.au or call 0449 979 113. Please include enough detail for us to understand the request. We will review it and respond within a reasonable time.
We will investigate a privacy complaint and explain the outcome. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our website, business practices, or legal obligations change. The current version and effective date will remain available on this page.